FAQ's & Shipping Info

Delivery Pricing

Free collection from store
Local delivery - $13.50 (Beach Haven, Birkdale and Birkenhead ONLY)
Standard Auckland delivery - $17.50
Rural Auckland delivery - $35 If not listed below please contact store before ordering.
(Alfriston, Ardmore, Arkles Bay, Clevedon Township, Coatesville, Dairy Flat, Drury, Flat Bush, French Bay, Henderson Valley, Huapai, Karaka, Kaukapakapa, Laingholm, Manly, Millwater, Okura, Orewa, Papakura, Paremoremo, Pukekohe township, Ramarama, Red Beach, Redvale, Riverhead, Silverdale, Stanmore Bay, Swanson rural, Taupaki, Titirangi, Waiatarua, Waitakere, Whangaparoa, Whenuapai, Whitford, Wood Bay)

Delivery Schedule & Information

Orders must be received by 11:00am for same day delivery in Auckland (non rural)
All orders after 1.00pm will be sent on next day delivery unless requested on a future date.
If you are sending to a business we need to receive the order by 9am the same day - PLEASE make sure the person you are sending to is at work that day & is not finishing early - if flowers have to be redirected due to absence you will have to pay another delivery fee.
Orders requiring Saturday delivery must be placed by 9am Saturday morning.
No deliveries on Sunday or Public Holidays.
Please note that we cannot guarantee an exact delivery time, our floral courier delivers all around Auckland.
- Delivery Address -

Please ensure you provide correct delivery details. We take no responsibility for an incorrectly supplied address or restricted access (eg. gated properties, apartment buildings, and or office buildings).

If we are unable to locate the correct property or gain access the order will be returned to Pretty Posies for redelivery or pick-up. We may charge an additional redelivery fee.
Please make sure you put the recipients ph number in the correct field when putting your order through, the courier will call the recipient if it is not safe to leave the flowers at the address due to no one being home.
PLEASE NOTE in the shipping section you put the details including contact phone number of the person you are sending to.
In the billing section is where you put your own details.

Safe Delivery

By using our delivery service, you agree to let our couriers use their best judgment as to whether the flowers or gifts can be safely left at a delivery address, should no one be there to receive them. We will not be held liable for any damages to the flowers or gift orders left at our discretion.
We reserve the right to refuse/and or cancel a delivery if the address or location/and or surroundings are deemed to be unsafe by our couriers at the time of delivery (eg. animals not secured, safety/trip hazards, poorly lit property).

Christmas / Valentines Day / Mothers Day Deliveries

During this busy period it is not unusual for courier services to become overloaded and therefore we advise ordering two days before the date to guarantee delivery on the day.


Delivery outside of Auckland

Please note that we can now send out dried floral letters nationwide, this does not mean we can honour same day delivery nationwide. We use courierpost and are not able to pre-determine a delivery date. It shouldn't take longer than a week but in busy periods it can.

Returns Policy

If your flowers are damaged or you are not completely satisfied with your order, please contact us within 24hrs so that we can organise a replacement. It is important that you notify us immediately so we are able to assess the condition of the flowers/gift. 
Please note that we are unable to accept liability where the wrong delivery address has been given due to customer error. 
If you need to contact us about your flowers/gift then please call or email us on...
T: 09 555 8812 E: info@prettyposies.co.nz

Flower Care

Once you receive your beautiful bouquet, remove packaging, where possible cut stems on an angle so that they can absorb water and nutrients.  
Dissolve a packet of flower food received with your bouquet in a vase of water and enjoy!
Repeat this step every 2-3days to insure you get to enjoy the full life of your flowers.